Privacy Policy

Effective Date: 27/04/2025
Flo’s Garden Care Ltd (“we,” “our,” or “us”) is committed to safeguarding your privacy and protecting your personal information. This policy outlines how we collect, process, store, and protect your data when using our services.

1. Who We Are

Flo’s Garden Care Ltd is a professional gardening service provider operating in Southampton, Hampshire, UK. Our services include garden maintenance, lawn care, hedge trimming, patio cleaning, and waste removal. You can contact us at:

Phone: +44 7752 654289
Email: flosgardenservice@gmail.com

2. Information We Collect

We collect and process personal data to provide and improve our services. The types of information we may gather include:

Personal Information: Name, phone number, email address, and billing details.
Payment Information: The details required to process transactions securely.
Service Details: Any information related to your gardening requests, including preferences and project details.
Website & Digital Data: Cookies, IP addresses, browsing behaviour, and interactions with our website.

3. How We Use Your Information

We use collected data to:

Fulfill customer service requests, such as booking gardening services.
Communicate important updates regarding appointments, pricing, or policies.
Process secure payments and invoices.
Improve our website, marketing efforts, and customer experience.

We will never sell or rent your data to third parties.

4. Sharing Your Information

We may share the necessary information with:

Payment providers to process transactions securely.
Regulatory bodies if required by UK law.
Third-party service providers (e.g., waste disposal partners) to complete services booked.

Any third parties we engage will follow strict data protection rules in compliance with UK regulations.

5. Data Security Measures

We implement appropriate security measures to protect your information, including:

Secure servers and encryption protocols.
Restricted access to personal data.
Regular reviews of security policies to prevent unauthorized access.

We retain personal data only as long as necessary to provide our services or as required by law.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of personal data where legally permissible.
Opt-out of marketing communications.

To exercise these rights, contact us via flosgardenservice@gmail.com.

7. Cookies & Website Tracking

Our website may use cookies and tracking technologies to enhance user experience. You can manage cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We reserve the right to revise this policy as necessary to comply with the UK GDPR or to support our business operations. Updates will be published on our website.

9. Contact Us

If you have any questions or concerns regarding this privacy policy, reach out to:

Flo’s Garden Care Ltd
Southampton, Hampshire, UK
📞 Phone: +44 7752 654289
📩 Email: flosgardenservice@gmail.com