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Effective Date: 27/04/2025

Welcome to Flo’s Garden Care Ltd. By booking and using our gardening services, you agree to abide by the following terms and conditions.

1. Introduction

These Terms & Conditions (“Agreement”) govern the use of Flo’s Garden Care Ltd services. We reserve the right to update or modify this Agreement as needed.

2. Services Offered

Flo’s Garden Care Ltd provides professional gardening services, including but not limited to:

🌿 Lawn care, mowing, and strimming
🌳 Hedge trimming and pruning
🧹 Patio and driveway jet washing
🗑 Garden waste removal and disposal
🌼 Planting and landscaping

All services are performed with professionalism, quality, and adherence to UK regulations.

3. Bookings & Cancellations

3.1 Booking a Service

✅ Customers can request services by phone at +44 7752 654289 or by email at flosgardenservice@gmail.com.
✅ Scheduling is subject to availability.
✅ We provide service estimates based on scope and location.

3.2 Cancellations & Rescheduling

❌ Customers must cancel at least 48 hours before the scheduled service.
❌ Cancellations made within 48 hours or less may incur a fee.
✅ Rescheduling is subject to availability and must be requested at least 24 hours in advance.

4. Payments & Pricing

4.1 Payment Terms

💳 Payment is due upon service completion unless otherwise agreed.
💷 Accepted payment methods: Cash, bank transfer, or card payment.
🧾 Invoices will be provided for all services.

4.2 Refunds

💰 Refunds may be issued in cases of service errors or cancellations made before the 48-hour deadline.
❌ No refunds for completed services unless a complaint is raised within 48 hours post-service.

5. Customer Responsibilities

Customers agree to:

✅ Provide accurate service details during the booking process.
✅ Ensure safe and accessible working conditions.
✅ Notify of any hazards or special requirements before service.

Flo’s Garden Care Ltd is not responsible for any damage caused due to pre-existing issues, hidden obstructions, or failure to disclose relevant details.

6. Liability & Insurance

🚧 We take safety precautions, but we are not liable for accidents that occur due to unsafe customer conditions or actions.
📜 Flo’s Garden Care Ltd holds appropriate insurance coverage for gardening services.
❌ We do not accept liability for third-party damage unrelated to our work.

7. Waste Disposal & Environmental Responsibility

♻ Garden waste is disposed of in accordance with UK environmental regulations.
🗑 If additional waste removal is required, extra charges may apply.
✅ Customers requesting special waste handling should notify us in advance.

8. Privacy & Data Protection

We protect customer data in accordance with the UK GDPR. For details on how we handle personal information, please refer to our Privacy Policy.

9. Changes to Terms & Conditions

Flo’s Garden Care Ltd reserves the right to amend these Terms & Conditions at any time. Updates will be posted on our website or communicated directly to clients.

10. Contact Information

For inquiries or further clarification, contact us:

📍 Flo’s Garden Care Ltd
Southampton, Hampshire, UK
📞 Phone: +44 7752 654289
📩 Email: flosgardenservice@gmail.com

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