Effective Date: 27/04/2025

Flo’s Garden Care Ltd values customer satisfaction and strives to provide high-quality gardening services. This policy outlines the conditions under which refunds may be issued.

1. Cancellations & Refunds

1.1 Customer-Initiated Cancellations

❌ If a customer cancels 48 hours or more before the scheduled service, a full refund will be issued.
❌ If cancellation occurs less than 48 hours before the appointment, a partial refund may be considered, minus administrative costs.

1.2 Service Delays or Adjustments

✅ If Flo’s Garden Care Ltd must reschedule due to unforeseen circumstances, the customer will be notified promptly, and an alternative date will be arranged.
✅ If the delay significantly impacts the service, the customer may request a partial refund or service adjustment.

2. Refunds for Completed Services

Refunds are not issued for completed services except in the following circumstances:

✅ Service not delivered as described – If work completed does not align with the agreed-upon service details, customers may request a refund or correction.
✅ Quality concerns – If a complaint is raised within 48 hours of service completion, Flo’s Garden Care Ltd will assess the issue and determine if a refund or free corrective service is necessary.
✅ Billing errors – If an incorrect charge is processed, a refund for the excess amount will be issued.

3. Refund Processing

💳 Refunds are processed via the original payment method within 7-10 business days.
💷 Customers requesting a refund must provide proof of payment and describe their concern in writing via email at flosgardenservice@gmail.com.

4. Exceptions

❌ No refunds are issued for completed services if the issue results from customer negligence, hidden obstructions, or pre-existing damage.
❌ Custom or one-time special requests (e.g., bespoke landscaping projects) may have different refund conditions, as outlined in the agreements made at the time of booking.

5. Contact for Refund Requests

For refund inquiries, please reach out to:

📍 Flo’s Garden Care Ltd
Southampton, Hampshire, UK
📞 Phone: +44 7752 654289
📩 Email: flosgardenservice@gmail.com

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